indoggPrivacy Policy

This page describes what we collect when you use indogg and how we keep that data protected. We at indogg collect personal information to verify your identity, process your deposits and withdrawals, and comply with anti-fraud regulations. We use industry-standard encryption to secure your data and do not share it with third parties without your consent, except where required by law.

Our indogg platform processes payment information from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet). We do not store your payment card details directly — instead, we use tokenized payment processing through certified payment partners. Your indogg account records are encrypted and stored on secure servers.

We are transparent about how we handle your data. This policy explains what we collect, how we use it, who may access it, and what rights you have. If you have questions about your data or how we process it, contact our support team at any time.

What data we collect on indogg

We at indogg collect the following information when you create an account and use our platform:

• Identity information: Your full name, date of birth, email address, and phone number.
• Verification documents: A copy of your valid ID (passport, national ID, or driver's license) and a selfie for identity verification.
• Payment information: Your payment method details (e-wallet account, bank account number, or virtual account code). We do not store full card numbers.
• Account activity: Your betting history, deposits, withdrawals, game activity, and account balance.
• Device and usage data: Your IP address, device type, browser type, and pages visited on indogg.
• Communication data: Any messages you send to our support team or communications we send to you.

We collect this data to operate our indogg platform, verify your identity, process your transactions, and comply with anti-money-laundering and anti-fraud regulations. We do not collect data beyond what is necessary for these purposes.

How we use your data on indogg

We at indogg use your personal data for the following purposes:

• Account verification: We verify your identity before your first withdrawal to comply with anti-fraud standards.
• Payment processing: We process your deposits and withdrawals using your payment information.
• Regulatory compliance: We maintain records of your account activity to comply with anti-money-laundering and anti-fraud regulations.
• Customer support: We use your contact information to respond to your inquiries and resolve disputes.
• Platform improvement: We analyze usage data to improve our indogg platform and user experience.
• Security: We monitor account activity to detect and prevent fraud, unauthorized access, and other security threats.

We do not use your data for marketing purposes without your explicit consent. We do not send promotional emails or messages unless you have opted in to receive them.

Third-party processors on indogg

We at indogg work with third-party service providers to operate our platform. These include payment processors (for DANA, e-wallet, mobile banking, and bank transfers), identity verification services, and hosting providers. We require all third-party processors to maintain the same level of data protection as we do. We do not allow them to use your data for purposes other than providing services to indogg.

Our servers may be located outside Indonesia. Your data may be transferred to and stored in other jurisdictions to support our indogg operations. We ensure that data transfers comply with applicable data protection laws.

Your rights regarding your indogg data

You have the following rights regarding your personal data on indogg:

• Access: You can request a copy of all personal data we hold about you.
• Correction: You can request that we correct inaccurate or incomplete data.
• Deletion: You can request that we delete your data, subject to legal retention requirements.
• Portability: You can request that we provide your data in a portable format.
• Objection: You can object to certain uses of your data, such as marketing communications.

To exercise any of these rights, contact our support team with your request. We respond to data requests within 30 days. If we cannot fulfill your request, we explain the reason.

Data retention

We retain your data for as long as your indogg account is active, plus a period required by law for regulatory compliance.

Account closure

When you close your indogg account, we retain your data only as long as required by law.

Data security

We use encryption, secure servers, and access controls to protect your data from unauthorized access.

Cookies and tracking on indogg

Our indogg platform uses cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and track your activity on our site. We use cookies for the following purposes:

• Authentication: To keep you logged into your indogg account.
• Preferences: To remember your language and display preferences.
• Analytics: To understand how users interact with our indogg platform.
• Security: To detect and prevent fraud and unauthorized access.

You can control cookies through your browser settings. If you disable cookies, some features of indogg may not work properly. We do not use cookies to track you across other websites.

Data breaches and security incidents on indogg

We at indogg take data security seriously. We use industry-standard encryption, secure servers, and access controls to protect your information. If a data breach occurs, we notify affected users within 72 hours and provide information about the breach and steps we are taking to address it.

We maintain a security incident response plan and conduct regular security audits of our indogg platform. If you suspect a security issue, contact our support team immediately.

Children's privacy on indogg

Our indogg platform is not intended for users under 18 years old. We do not knowingly collect data from minors. If we become aware that a minor has provided personal information, we delete that information and close the account. Parents or guardians who believe a minor has created an indogg account should contact our support team.

Changes to our indogg privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We notify users of material changes via email or in-app notification. Your continued use of indogg after such notification constitutes acceptance of the updated policy.

Contact us about your indogg data

If you have questions about this privacy policy or how we handle your data on indogg, contact our support team. We are available in English and respond to inquiries within 24 hours. You can also submit a formal data request or complaint through our support portal.

Our indogg service is available only where local law permits. If you are based in Indonesia and have concerns about data protection, you may also contact the relevant Indonesian data protection authority.

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